Complex Care
Taking the complex out of complex care

Complex Care Explained

People who are receiving complex care typically have substantial and on-going healthcare needs as a result of chronic illness, disabilities or following hospital treatment.

When someone needs to receive complex medical care, most believe the only place this can be provided is in a hospital or care home setting. However, more and more families are now choosing to receive this care in the comfort and familiarity of their own home with care provided by a specialist live-in care provider, who employs professional carers trained to support a number of complex medical conditions. Complex care is sometimes referred to as long-term or continuing care.

What Is Complex Care Management?

Complex care management is simply a tailored care plan that is put together to ensure that all your complex health needs are understood and catered to. For example, we care for people with a wide variety of disabilities and health conditions. Part of our complex care management would involve:

  • Ensuring we work with all the community team in place and family members who are part of the complex care package.
  • Creating a fully tailored intensive or long-term complex care plan for our client in their own home.
  • A dedicated senior case manager attends all reviews and assessments (with other professionals), implementing specialist intervention and assessments when required to make sure our clients are receiving the right level and type of support when they need it. Ascertaining a single point of contact for each client with 24-hour-on-call support from case managers and healthcare professionals.
  • Providing care workers and healthcare professionals to suit all clients needs.

What Are Complex Care Health Needs?

Complex health care needs can be one or several health issues being experienced by one person. Examples of complex health care needs are:

  1. Huntington’s Disease
  2. Locked-in Syndrome
  3. Cerebral Palsy
  4. Motor Neurone Disease
  5. Multiple Sclerosis
  6. Muscular Dystrophy
  7. Spinal Cord Injury
  8. Acquired Brain Injury
  9. Ventilated Clients
  10. Paediatric Clients

How To Assess Which Complex Care Plan Is Needed

Once we have received your referral, we’ll visit our clients either at home or in hospital to talk about the type of care needed

After this, we will develop a care plan and assess the risk with the help of our clients, carers, family members and healthcare professionals. The care plan will look at the health, social care and level of support our clients need

Once all of this has been agreed with the relevant funding authority, we can create a client contract to outline roles and responsibilities.

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